Customer Success Assistant

Are you someone who wants to make the world a better place, who is not content to work for yet another company the world doesn't need? 

Our mission

At Diet Doctor, we are a health company that aims to empower people everywhere to dramatically improve their health. We focus on lifestyle interventions — not medication or surgery.

What are the important components of a healthy lifestyle for those with obesity or type 2 diabetes? How can people implement this lifestyle in a sustainable way?  

Currently, no major health organization in the world has an effective answer. We aim to change that.

Progress

  • We've been profitable for years, are self-funded, and have no VC investment. Instead, our employees are invited to become co-owners via our employee-stock-offering plan.
  • We're the largest keto and low-carb site in the world.
  • We’re fully funded by our members, which means we don't need to show any ads or sell any physical products.
  • We attract about 9 million monthly visits, have 80,000+ paying members, and 60+ employees (from 20+ different nationalities).
  • We're the top-ranked nutrition website in the world on Trustpilot and have strong Glassdoor ratings.

Our culture

At Diet Doctor, we aim to always align our work with our four company values: trustworthiness, simplicity, inspiration, and goodness. 

Our goal is to make the world a better place by empowering people everywhere to dramatically improve their health.

We believe building a team of top performers — who live by our values and get great things done fast — will significantly increase our ability to make rapid progress toward our purpose. 

That’s why we're passionate about building a world-class team. Few things in life are as exciting and rewarding as working toward meaningful change alongside other like-minded people. 

The challenge

Our customers are on a mission to improve their health through changing what and how they eat. Doing that isn't easy. Your job, along with the rest of the Team Diet Doctor, is to make this less hard, providing a world-class customer experience for them. 


As our Junior Customer Success Specialist, every interaction you have with our customers should be worthy of a 5-star review. You represent the needs of our users – listen with an empathetic ear, share their feedback and insight with the team to better our product, and provide quick and simple solutions to their questions. 


What you'll do

  • Learn what it takes to be a support ninja: empower our customers by directing them to helpful material and resources on the site, solving problems with their membership, handling concerns, and celebrating successes.
  • Ensure that comments on our Swedish site and social media are answered quickly.
  • Build trust and rapport with members by showing goodness and honesty in communication.
  • Address member needs with kindness and care to achieve satisfaction.
  • Communicate effectively with all teams to inform of member needs and problems.
  • Handle both Swedish and English support needs. 

What's in it for you?

  • Meaningful work: The opportunity to work alongside a team of hardworking editorial experts while having autonomy over a wide range of highly impactful responsibilities. An added plus? Diet Doctor’s mission is to help people everywhere to dramatically improve their health. 
  • Meaningful relationships: Be part of a driven, ambitious, yet kind culture filled with people who want to do good in the world. We try to optimize our teams' happiness by keeping track of employee satisfaction (Officevibe), using a minimalist workflow process (Kanban), minimizing meetings, and allowing for long uninterrupted blocks of work time.
  • Rapid growth:  We'll give you opportunities to make impactful decisions, while also providing the support you need to do great things and learn fast. We encourage growth and the company will cover the cost of courses or conferences you want to attend. 
  • Great compensation: We offer a competitive salary, overtime pay, office bonuses, and the opportunity to own a meaningful part of the company through our employee-stock-offering plan (no vesting period, and you're able to keep the shares as long as you want). Additionally, we provide relocation and visa support, free courses and books, free dinner if working late, and access to our company apartment in central Stockholm.

Who you are

  • A multi-tasker – you love taking on challenges and are eager to gain experience in the customer success field.
  • Flawless in spoken and written Swedish and English.
  • Thrive in a fast-paced and unstructured environment. You can work independently and accomplish tasks fast while upholding our high standards.
  • Calm, cool, and collected. You handle stress with ease and have a way with people. 
  • Optimist who loves problem solving and has a talent for making people happy.
  • Any prior knowledge of low carb would be a plus.
  • You are any age, nationality, gender identification, religion, etc. We welcome a diversity of people, backgrounds and experiences.

As this is a junior role, we do not expect you to have years of experience. We are looking for someone who is smart, driven, and excited to learn fast. If this sounds like you, we can't wait to hear from you. 

Apply now

Applications will be continuously reviewed. 

This is a full-time position, working primarily from our beautiful and airy headquarters in Stockholm, at Vasagatan 40, just opposite the Central Station. (Please note: due to COVID, most of us currently work from home. If you have antibodies and feel comfortable, please work from the office. Some of us do.)

Or, know someone who would be a perfect fit? Let them know!

Diet Doctor HQ

Vasagatan 40
111 20 Stockholm Directions View page

What we do

We empower people with insights, technology and delicious food. Doing what we do requires a wide range of talents and skills in our team. From engineering amazing tools, to writing evidence-based guides or inspiring stories, to shooting beautiful videos, to creating fantastic recipes and more.

  • Technology

    We build tools and apps that make it simpler for people to start and sustain a healthy low-carb lifestyle. Our engineering team has massive challenges ahead, and it’s growing rapidly.

  • Food

    We create amazing low-carb recipes, meal plans and cooking videos. Our site offers more than 1000 free recipes, empowering people to eat delicious food while improving their health.

  • Insights

    We write guides and inspiring stories, that make low carb simple. For popular low-carb searches we’re often the first result on Google, a responsibility we take very seriously. We keep working hard to make sure our advice is effective, inspiring and solidly evidence-based.

  • Video

    We create low-carb related video courses, cooking shows, short documentaries, interview videos, high-quality presentations and more.​

Our rocketship

At Diet Doctor, you have the opportunity to join a rapidly growing startup that is already very profitable and successful.  

During the last five years, our company has on average more than doubled in size every year, with zero venture capital, while staying profitable. This makes our company unique. DietDoctor.com is now visited by half a million people per day, and we have more than 75,000 paying members, who rate us very highly.

But this is still just the early beginning, most of our challenges are still ahead of us. LEARN MORE

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